Privacy policy

Privacy Policy

Last updated: February 23, 2026

Nori and Nest operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nori and Nest is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us. In compliance with the Information Technology Act, 2000 and applicable data protection rules in India, we are committed to protecting your online privacy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment confirmation and transaction details. (Note: Payments are processed via secure third-party gateways; we do not store full card digits on our servers).

  • Account Information: Usernames, passwords, and security questions.

  • Technical Data: IP address, device information, browser type, and usage patterns/cookies.

2. How We Use Your Information

We process your data to fulfill our contract with you and for legitimate business interests, including:

  • Order Fulfillment: Processing payments, arranging shipping, and managing returns/exchanges.

  • Customer Support: Responding to inquiries and providing updates on your orders.

  • Marketing: Sending promotional materials (subject to your right to opt-out).

  • Security: Detecting and preventing fraudulent transactions to ensure a safe shopping environment.

3. Disclosure of Information

We may share your information with:

  • Service Providers: Including Shopify (our platform provider), payment gateways, and logistics partners within India and internationally to ensure delivery.

  • Legal Obligations: When required by Indian law or in response to valid legal processes from government agencies.

4. International Transfers

As we use Shopify, your data may be stored or processed on servers located outside of India (such as in the US or Canada). By using our Services, you consent to this international transfer, noting that we ensure our partners provide a level of protection consistent with applicable data protection standards.

5. Your Rights (India)

Under Indian data protection frameworks, you have the right to:

  • Review and Correct: Access your data and ask us to update any inaccuracies.

  • Withdraw Consent: You may withdraw your consent for us to process your data at any time (this may limit your ability to use certain Services).

  • Unsubscribe: Opt-out of marketing communications using the link provided in our emails.

6. Security and Retention

We implement industry-standard security measures to protect your data. We retain your personal information only for as long as necessary to provide Services, comply with legal tax/accounting requirements, or resolve disputes.

7. Children's Privacy

Our Services are not directed to "minors" as defined under the Indian Contract Act, 1872. We do not knowingly collect data from individuals under the age of 18.

8. Contact & Grievance Redressal

If you have questions about this policy, wish to exercise your rights, or have a grievance regarding your data, please contact our Grievance Officer at:

Email: hello@noriandnest.com